Privacy Policy

Information we collect

We do not run web contact forms — our site is call-only. Any personal information we collect (such as your name, phone number, address, and details about your sewage or black water emergency) is gathered directly over the phone when you call (508) 639-3293. Our website itself uses analytics and tracking cookies, described below, which collect limited technical data automatically as you browse.

Cookies and analytics

This site uses Google Analytics and Microsoft Clarity to understand how visitors use our site — pages viewed, time on site, general location, and device/browser type. These tools use cookies and similar technologies. This data is aggregated and used to improve our website; it is not used to identify you personally. You can control or disable cookies through your browser settings.

How we use information

Information collected by phone is used solely to schedule and perform sewage and black water cleanup service, communicate with you about your job, and — where relevant — support documentation for your insurance claim. Website analytics data is used only to understand site traffic and improve our content and services.

How we protect and share information

We do not sell your personal information. We do not share it with third parties except as needed to perform the service you've requested (for example, sharing job documentation with your insurance carrier at your direction) or as required by law. We take reasonable steps to protect the information we hold.

Your choices

You can decline to provide personal information, though this may limit our ability to schedule or perform service. You can disable cookies in your browser at any time, and most browsers let you clear existing cookies. Disabling cookies does not affect our ability to serve you by phone.

Contact us

If you have questions about this Privacy Policy or how your information is handled, call us at (508) 639-3293. We serve Brockton, Massachusetts and the surrounding 02301/02302 ZIP codes.